Most helpful review

Return Fraud

I had a printer die on me and left me with $ 150 in ink cartridges that I had previously purchased from Simply Ink and could not use again. They advised me via email to return the cartridges to them and that I would receive full credit toward future purchases. Ninety days passed and they gave me an unending list of reasons why the return was still in process. They admit receiving the cartridges and that they were unused but they will only provide a 20% discount toward a new purchase. I was promised that the Supervisor would call me to discuss the matter but that never happened. This company is a complete fraud!
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ID
#932830 Review #932830 is a subjective opinion of poster.
Location
Gig Harbor, Washington
Pros
  • Ink cartridges have generally been of good quality
Cons
  • Fraudulent refusal to offer credit for returned merchandise
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Full credit toward a new purchase

Most ink cartridges received do not fit my printer

Ordered several cartridges. A couple of the black ones worked so-so, but not for very long. Am unable to insert any of the color cartridges into same printer, as they are an off-brand and cartridge is slightly different. I vaguely recall having called them after receiving them because of the different packaging, but they insisted that although some of the packages of cartridges are an alternate brand, that "THEY WILL STILL FIT YOUR COMPUTER." I should have tried the off-brands first, because by the time I had finished the HP brands (which did fit but did not have as much ink as others bought locally), I then fully opened all of the other the sealed package and discovered that none of them will snap into place, because there are some differently configured edges on them. Now it's too long past return date, so most money spent on them was lost.
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ID
#599508 Review #599508 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Charged My ACCOUNT and Recieved Nothing

We found them charging our bank account $8.95 a Month and received NOTHING in Return. They will not refund our Money and Claim it is up to us to use our benefits. I tried to call the Number I can find and they will not answer the phone. Actually got through twice and while trying to discuss what has happened we get disconnected. I SIMPLY BOUGHT INK FROM THEM ONCE A YEAR THREE TIMES IN A ROW and got no benefits as they claim. $80.55 THIEVES and 1 LESS CUSTOMER?!?!?!?!?!??!!?!?!?!??!?
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ID
#570266 Review #570266 is a subjective opinion of poster.
Location
Carnesville, Georgia
Reason of review
Poor customer service
Loss
$81
Preferred solution
Full refund

Spam spam spam

These bastards have sent me hundreds of unsolited emails and I have never even done business with them. Anyone that relies on spam to do business should be taken off the net and put in front of the wall! Clicking on the 'remove me from the list' link sends you somewhere that requests another email!! I'm not that gullible. I need to enter 100 words so I will just repeat myself. I need to enter 100 words so I will just repeat myself. I need to enter 100 words so I will just repeat myself. I need to enter 100 words so I will just repeat myself.
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ID
#450075 Review #450075 is a subjective opinion of poster.

Simply Ink cartridges do not work

Bought several cartridges for my HP 7760. The color cartridges do not work. The color comes out light pink. The back cartridges work for a few times and then the ink color turns light grey. I tried to return cartridges that were bought just over a year ago because they did not work when I took them out of a new sealed package. They refused to issue a refund if they are over a year old which is NOT stated anywhere on their website. Today I am returning 2 newly opened cartridges that did not work and one that is sealed. They are only refunding for 2 cartridges. I am sending back the sealed one because I do not trust their products any more.
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ID
#449011 Review #449011 is a subjective opinion of poster.

The quality of the ink is terrible.

Very poor ink quality. It is very light. stripes appear across our printer paper. Will not order again. WE have ordered before from simply ink. We usually buy the ink at Staples. Once I even had the cartridges fill at at Walgreens and the quality was good. Walgreens no longer offer this service so, I thought I would try simply ink again but I am so dissatisfied. So I will probably try Costco and get my cartridges filled. You cannot continue to serve the public with this poor quality product. The issue I also have is that I just told my friends about this service and now I have to tell them not to buy your product. And I also have to say sometimes you do not need one hundred words to explain the problem.
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1 comment
#801068

It is my firm opinion that HP has built into their printers a system that causes their printers to act up when you do not use their ink. This should be against the law and probably is.

Imagine a car company that required you to only use gas at their company owned gas station and built it into the car, that it would fail if you defied them. I have some sympathy for them. The sale of ink cartridges is in the billions of dollars while they sell their printers at cost or less. It appears to me that the consumers are winning this little battle.

Genuine cartridge prices are dropping and special offers are being made. As long as they continue to make huge profits the war may be over.

ID
#447936 Review #447936 is a subjective opinion of poster.
Location
Long Beach, California
Loss
$42

Sent me the WRONG ink

I ordered my ink by the menu they provided but when my ink arrived the color was the WRONG ONE!!!! Now I have to spend MY money sending it back and won't get a replacement for at least a week. SAVE your money folks.........go to WalMart or Best Buy and get your ink. These people are frauds. I doubt I can even send back the color ink. They probably won't take it. As I look at the website for simply ink I see there are QUITE a few complaints. This will teach me to never buy from these people ever again.
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ID
#369726 Review #369726 is a subjective opinion of poster.
Location
Williamstown, Pennsylvania
Loss
$12
New Reviewer

You don't get what you pay for...

Sure they say their ink cartridges cost less and they do! The only problem is there is no ink in them. Four cartridges, two color two black all without ink. Guess this is one site that is too good to be true. Spend a few extra bucks and buy from a reliable retailer. Don't do as I did and trust some fly-by-night web site that offers to save you money on expensive ink cartridges. There is nothing like replacing your cartridges only to have them all be bone dry (actually, there was enough magenta in the color cartridge to print half a page.) Back to Staples for me!
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ID
#362136 Review #362136 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Loss
$50
New Reviewer

I bought ink refills for my hp 3000 it will not work it says incompatible cartriges I can't print an

The ink that I bought will not work I cannnot print and I have additional ink that I cannot use I would like to return and or recieve the proper ink for the hp 3000 Please send infromation to me asap so that we can resolve this issue As I stated I have ink in the printer and additional ink that I have not used send Please send me infromation on how to return. Will you send prepaid shipping labels for the return the products to you how soon can the proper ink to mein closing please contact me apon recieept 505-804-**** Tony
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1 comment
#720223

MOST ALL HP PRINTERS DO THE SAME THING IF YOU USE A RE FILLED CARTRIDGE . IF YOU PAY CLOSE ATTENTION , IT GOES THRU THE QUESTION

"WAS THIS CARTRIDGE SOLD TO YOU AS A NEW ONE " ??? , ETC.

THERE IS ALSO A SELECTION THERE THAT HAS YOU TO CLICK ON " OK "

MEANING IT IS OK ( THAT YOU WANT TO USE IT ANYHOW ) . UNTILL YOU CLICKON THAT "OK " IT WILL NOT FUNCTION AS THEY WANT YOU TO ORDER HP ON LINE . MINE DOES THAT TOO ............IT HAS DONEMTHAT ON 3 HP PRINTERS I HAVE HAD . SOME HP PRINTERS HAVE A "NEW TYPE CARTRIDGES THAT ARE DIFFERENT , LOOK AT THE CARTRIDGE CLOSELY .

poppawolf39@***.com

ID
#360431 Review #360431 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Loss
$100
New Reviewer

SimplyInk sent me defective cartriges & in mis-labeled boxes.

I ordered ink on 12/15/10. I had to call back on 12/29 two weeks later because I hadn't received my shipment. It finally arrived in Jan of 2011. Near immediately I found my Yellow Cartridge to be defective. I put it back in the box (even though I didn't need all of them at the time, I ordered 5 cartridges to get free shipping as SimplyInk ADVERTISES and ENCOURAGES buyers to do) to wait and see if any of the other cartridges were defective as well. When I replaced my Light Magenta cartridge; my printer rejected it. I discovered that what was packaged in the Light Magenta box was actually a Magenta cartridge! I put it back in the box and thought, well I'll give it another chance when my Magenta runs out. It Finally did, yesterday 10/27/12. Surprise, my printer rejected it as defective. I called customer service today and was told that since I ordered so long ago they couldn't replace the cartridges because they were "out of warranty". What? Ink does not expire - unless it is left to dry. I was told "we don't encourage you to purchase more than you need at the time and there is a one year warranty on defective products". This is untrue as stated above, because SimplyInk does encourage consumers to purchase more in order to receive the free shipping and NO WHERE in all their bombarding marketing emails - which is the link to which you click from to order - do they mention a Limited Warranty. The sales person scoffed at my "purchase so long ago" (1 yr 10 mos.) If ink is sealed, it can last indefinitely! These cartridges are manufactured in China - you can't tell me that they are concerned with the shelf life (there is no expiration date on the package) - What control is there to prove they don't sit around for longer than that before they arrive at our homes here in the U.S.?!
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ID
#354707 Review #354707 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer

SIMPLY INK

I purchased 3 ink cartridges from SIMPLY INK. ALL 3 WERE FAULT